How I Generated More Revenues Without Having a
Sale!
by:
Jonathan Marino
You want more revenue and you want it fast. The marketing
experts tell you to “create a compelling offer.” You
immediately think “Sale.”
You wonder how big the sale should be. How much can I afford to
give away before the sale starts costing me money? How will I
word the sale materials so customers don’t take advantage of
me? The worries start and you realize you have a huge task to
pull off this sale and generate real revenue.
Unfortunately, in our crowded market place, a compelling offer
has become synonymous with a “sale.” There are other, better
alternatives to motivate customers to buy from you.
This article will show you six options that will accomplish
your goal of getting more revenues. These options will build a
stronger relationship with your customers that the sale will
not accomplish.
The Limitations of the “Sale”
The fundamental problem with most sales is that they are good
for the business but not necessarily good for the customer.
A sale usually starts with a business problem you want your
customers to solve for you. You need more cash. You have excess
inventory. You need to meet sales quotas. You want to get ready
for new merchandise. Your sale is asking the customer to solve
your business problem.
There will always be customers who don’t mind being used. Their
agenda coincides with your agenda. Quid pro quo.
When you create your offering around something they really
value, however, they look on your offering differently. It
becomes more than just a customer transaction. It is the start
or the continuation of a relationship that will result in sales
now and in the future. The customer’s primary concern is always
how the product or service benefits them and makes their life
better.
Six Alternative Offerings
Convenience
Structure your offering around customer convenience and you
have a motivation that does not require sales or discounts. At
my daughter’s school recently, the uniform company came to the
school to sell uniforms. The parent’s alternative was to drive
30 miles into the city to purchase the uniforms at the
company’s store. Parents were lined up forty deep to purchase
the uniforms at regular prices. This store made convenience a
motivator for the parents to shop.
Enhance Your Expertise
If your customers are buying your expertise, by enhancing that
know-how you give them additional motivation to buy your
product or service. Suppose you were in the copywriting
business. You announce to your customers that you had just
completed a copywriting campaign that generated thousands of
dollars for a particular business. Customers now see doing
business with you as even more desirable. No discounts; no
sales!
Self-Esteem and Praise from Others
Those who market golf equipment say the main motivation for
customer purchases is praise from others. “Great shot, Bob.
You’re really driving the ball well!” If your product or
service involves these types of motivations, repackage your
offering to foster self-esteem and praise from others. It has
more power than a sale!
Tapping into Social Issues (Idealism)
I recently worked with an acupuncture clinic. This form of
Chinese medicine can heal many ailments and injuries. We chose
to focus their acupuncture marketing on the treatments on
athletic injuries because of the current scandals involving the
use of harmful drugs and steroids. We presented their offering
as a safe and natural alternative to more harmful drugs. By
presenting an ideal alternative to a current social issue, no
sale or discount was required. You can appeal to your
customer’s idealism.
Popularity
People want to be part of the “in-group.” They want acceptance.
By repackaging your offering to emphasize the popularity of
your product or service, you give people another motive for
wanting to buy from your business.
Scarcity
Scarcity is another motive that drives customers. It can be
expressed in limited product or service quantities; limited
editions; selective lines of products; preferred customer
programs; limited time; or taking advantage of opportunities.
There is some greed in all of us. If we feel we are going to
lose out, we get very motivated.
Conclusion
This article has shown you six alternatives to generate more
revenue that don’t involve a sale. When you need a compelling
offer, start with the motivations that drive your customers to
buy from you and then emphasize these motivations. You will
find these motives are just as effective as a sale. They will
also help you build a better relationship with your customers
because you’re doing it for them!
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